Canon apologises for losing images stored in the cloud.
I’m always going on about how relying solely on cloud services to store your images is a risky idea. And this is a real-life example of why….
Last week Canon were upgrading their cloud service and along the way they lost client’s photos and videos. It looks like they are able to recover the tiny thumbnails of the images and they have no way of recovering any of the videos that were lost. The media release is posted below.
This highlights the importance of having 3 copies of every image that you own. And one copy should always be a print. Because only a print will last the test of time.
August 7, 2020
Canon Inc.
Notice of loss of a portion of image data for image.canon
TOKYO, August 7, 2020—Canon Inc. announced today the results of its most recent report on the loss of image data on the image.canon cloud platform. We sincerely apologize to users for any inconvenience.
By this notice, we report the result of our investigation so far made on the incident.
Canon offers services to its users worldwide on our website image.canon, consisting of: (a) short-term storage where users upload and store images for up to 30 days; and (b) long-term storage where users store images of up to 10GB/user with no specific expiration date.
When Canon switched over to a new version of the software to control these services on July 30, the code to control the short-term storage operated on both of the short-term storage and the long-term storage functions, causing the loss of some images stored for more than 30 days.
By August 4, we identified the code causing the incident, and corrected it. We found no unauthorized access to image.canon. The incident caused no leakage of images.
There is no technical measure to restore lost video images. Still images can be restored, but not with original resolutions. We offer our deepest apologies to affected users.
https://global.canon/en/news/2020/20200807.html
